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Re: Who Should Own Renewals?
I like the T-model and @Phil Nanus' blog post - lots of great ideas there that I'm aligned with. The guiding principle to put the right resource at the right point in your customer journey that deliv…2 -
Re: How to convince customers to initiate stalled services projects
@Srujan Pathakamuri One person’s “stalled project” is another person’s “deal sold without establishing value”. To me, it appears your clients are not yet perceiving the value of your services, and …2 -
Re: Is there a trade off triangle for customer success
@Steven Forth The Tradeoff Triangle is an interesting idea. I like Customer Business Outcomes and Customer Experience that @Phil Nanus proposed, maybe Customer Effort as an alternative to Customer Ex…1 -
Re: Are you using Customer Journey Maps in Customer Service and Support?
@Dave Seaton Great question! I've worked with four large and midsize B2B SaaS and tech clients in service and support and facilitated workshops to create CJMs several times, so this one's near and de…4